What are these annoying 'validation' questions?
Validation questions are questions we ask throughout the course to verify you are who you say you are. These TABC required questions are asked during enrollment and yes we know the questions are not fool-proof but they serve as a mechanism to keep you honest and on your toes. Besides if you have someone else take the course for you, you could be fined and jailed for lying to a State agency.
Why do I have to provide my social security number?
The TABC tracks certification with the SSN#. We wish we could change this but it's the law and it's the process. Don't worry, online registration is secure and so is your personal information with us. We train over a million users a year and take our customer privacy seriously, click here to view our privacy policy.
Will my computer work with this course?
Most all PC computers will work with this course so long as you have Internet access. You can login from multiple computers, as long as you are connected to the Internet and remember your username and password.
What if I need help?
We've got you covered. A live 24-hour support center is available to take your calls, emails or chats. Our help desk can help you with the most frequent issues such as lost passwords, un-locking the course, downloading Flash and more. If there is an issue they cannot handle, one of our TABC instructors (available M-F 9-5 CST) will be notified to help you with content or certification questions.
When will I get my certificate?
Once you've enrolled, taken the course in less than a 6-hour time span, passed the final exam with a 70% or more you will have access to a customized printable certificate. Learn2Serve is the most widely used program in Texas so it's unlikely your employer won't accept that as immediate proof. You'll receive your official certificate by standard mail within 2-5 business days.
What if I lose my certificate?
We can email you your temporary certificate for proof if you call us. You will need to contact the TABC to have an original one re-issued. Your employer can call us to verify your certification or visit the TABC website to search for your certification record. Click here to search the TABC certification database.
What is the cost of the course and what methods of payment are accepted?
The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa ®, MasterCard ®, Discover ® or American Express ®) or electronic check payment (Telecheck ®).
My employer says I need to take the TIPS or ServSafe course. Does Learn2Serve offer this?
Your employer might require you to take the TIPS, ServeSafe, or other alcohol safety course so that they will get an insurance discount. Our Learn2Serve Alcohol Seller/Server course is basically the same thing as those brand names for alcohol safety courses, so it is likely to be accepted by your employer’s insurance provider. Many insurance providers accept our course, but every insurance company has different regulations so please ask your employer. Some of our biggest insurance company clients include Centrex, LiquorTraining, and USLI.
Do Learn2Serve’s courses count toward discounts on insurance premiums for my employer?
Your employer might require you to take the TIPS, ServeSafe, or other alcohol safety course so that they will get an insurance discount. Our Learn2Serve Alcohol Seller/Server safety course is basically the same thing as the TIPS course, so it is likely to be accepted by your employer’s insurance provider. Many insurance providers accept our course, but every insurance company has different regulations so please ask your employer. Some of our biggest insurance company clients include Centrex, LiquorTraining, and USLI.
Does Learn2Serve offer live on-site training courses?
No. Learn2Serve only offers courses online. Please consult your local telephone directory if you would like to attend a live classroom setting. We’re sorry, but we do not have any information to provide about when or where live training classrooms will be scheduled.
I do not have a reliable Internet connection. Can I still take the course online?
If you frequently experience problems with your Internet service on a specific computer, Learn2Serve highly recommends that you take the course on a different computer. Often times friends, family members, employers, career placement centers, and public libraries can offer use of alternative computers.
Why does the dial-up version of courses cost more than the high-speed version?
Oftentimes students who enroll in dial-up courses need more technical assistance than students who take high-speed Internet courses. Dial-up students call our Customer Service department at a much higher rate than students with high-speed Internet connections. Additionally, many of the customer service calls received from dial-up students are not actually problems with the course, itself. Oftentimes these problems include the use of outdated software, outdated operating systems, lack of basic programs installed, or misunderstandings of general computer operations. For these reasons, we must charge an additional fee to support these students.
My city or county is not listed on the website. Can I still take the course online?
If your city county is not listed on our list of “Approved Cities and Counties” that means that your local regulatory agency (usually the Health Department) has not officially approved Learn2Serve’s courses as a means to satisfy their course requirements. Oftentimes, local health departments accept our training courses even though the city or county has not worked with Learn2Serve to officially approve it. We oftentimes find that a health department may already accept our course, even though they have not contacted us to tell us they have approved it.
In these cases, you will need to contact your local health department and ask them if they will accept our generic version of the course. The reason courses may be listed for other counties in your area is because those counties have already approved Learn2Serve as an official means for satisfying their food safety requirement.
Ultimately, your local health department will have the final say as to whether or not they will accept this course.
If you find that your local health department is accepting our course, but it is not listed on our website, please let us know so we can add it. Please send an email to approvals@learn2serve.com
I don’t have a printer attached to my computer. How do I print my certificate?
You have the ability to reprint your certificate from any computer with an Internet connection and a printer attached to it, even if this is not the computer you originally took the course on. You will need to find a computer with a printer available, and then go to www.learn2serve.com Login to your account again using the username and password you used to take the course. If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose “resume course in progress” and it will forward you to the end of the course. You will have an option to print your certificate here.
When does my certification begin? When can I start working?
Your certification becomes effective immediately upon completion of the course. You will need to print your certificate after you complete the course and/or exam. Then take the printed certificate to your employer.
If a printable temporary certificate is available for the course, your employer and state or local regulatory agencies should accept this as immediate proof of course completion. You will need to bring your official certificate to your employer whenever it arrives in the mail. You do not need to wait for your permanent certificate to begin working.
If the course you are taking offers a printable permanent certificate, you will need to print two copies. You should give one to your employer and keep the other for your own records. You may begin working immediately. You will not receive anything in the mail.
I lost my official certificate. How do I get a replacement certificate?
Please call Customer Service at (800) 442-1149 to request another copy of your certificate to be mailed to you. Official certificates will take approximately 7-10 business days to be mailed.
If you need proof of your certification immediately, please also login to your Learn2Serve account using the username and password that you originally used to take the course. If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose “resume course in progress” and it will forward you to the end of the course. You will have an option to print your certificate here.
My previous employer kept my official certificate. How do I get another one?
Please call Customer Service at (800) 442-1149 to request another copy of your certificate to be mailed to you. Official certificates will take approximately 7-10 business days to be mailed.
If you need proof of your certification immediately, please also login to your Learn2Serve account using the username and password that you originally used to take the course. If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose “resume course in progress” and it will forward you to the end of the course. You will have an option to print your certificate here.
I never received my certificate in the mail and it’s been over 2 weeks. What do I do?
Please call Customer Service at (800) 442-1149 to request another copy of your certificate to be mailed to you. Official certificates will take approximately 7-10 business days to be mailed.
One of our service representatives will verify your correct mailing address and resend a certificate to you. Oftentimes certificates are returned to us when students forget to include their apartment or suite number to their mailing address. Please be sure to offer all necessary address information when reordering your replacement certificate.
If you need proof of your certification immediately, please also login to your Learn2Serve account using the username and password that you originally used to take the course. If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose “resume course in progress” and it will forward you to the end of the course. You will have an option to print your certificate here.
Can you fax/email my certificate to me or my employer? I need it immediately.
Unfortunately, we are unable to fax certificates. If you need proof of your certification immediately, please login to your Learn2Serve account using the username and password that you originally used to take the course. If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose “resume course in progress” and it will forward you to the end of the course. You will have an option to print your certificate here.
I’m not old enough to serve alcohol yet. Can I still take an alcohol course?
Yes, you may take the course. There is no minimum age requirement in order to take an Alcohol Seller/Server course. Since states have minimum age requirements to sell/serve alcohol, the person will not be legally allowed to sell/serve alcohol until they reach their state’s minimum age requirement. Courses may be taken in advance so that the student will be trained and certified by their minimum seller/server age birthday. The certificate is only valid for the dates printed on it, regardless of the age of the student when they took the course.
I was a server, but now I’ve been promoted to bartender. Do I need to get recertified?
No. The Alcohol Seller/Server course is valid for both servers and bartenders.
I was certified in one state, but then I moved to another state. Is my certification still good?
Depending on which course you took, the course may or may not be accepted by multiple states. All alcohol courses are state-specific which means that they are only accepted by the original state that originally offered the certification. All other courses vary by state and type of course. Please contact your local health department, regulatory agency, or call Customer Service at (800)442-1149 to determine whether the course you took will be accepted in additional states.
I don’t have an email address and it is requiring me to enter one to register. What do I do?
Email addresses are used to identify students in our database. If you do not have an email address, you have two choices. First, you can ask a friend or family member if you can use their email address. If you are unable to borrow an email address, then you may enter a “fake” email address.
After you register and pay for the course, we will send a confirmation email to the email address you provided. This confirmation email will serve as your receipt. If you would like a receipt for the course, please provide a valid email address. If you provide a “fake” email address, we will be unable to send the receipt to you.
If you provide a borrowed or invalid email address, your certificate will still be valid.
I received an error saying my email address is already in use.
More than likely, you have already registered for this course or another course in the past. If you have ever taken any Learn2Serve course in the past, and used this email address to enroll, you are already listed in our database. You will need to login with the same password you originally used. If you do not remember your password, please call (800)442-1149 and ask them to look it up for you.
The “Validation Questions” about personal information that I must answer to continue do not offer my answer choices. How do I answer the questions?
Occasional validation questions are added into our courses to ensure that the same person who registered for the course is actually the person taking the course. The questions that you are asked at the beginning of the course may include hair color, eye color, favorite color, vehicle model, number of siblings, etc.
We do realize that these multiple choice questions are limiting and may not provide the correct options for 100% of our students. If your favorite color is not available, you have more siblings than the multiple choice question offers, the type of vehicle you drive is not listed, your hair color is a blend of two colors, or your eyes frequently change colors, then please select any option from the multiple choice list. Please remember the answer you originally selected and choose the same response every time the course asks you the question. You will not be penalized, and your certificate will still be valid, if you repeatedly choose an answer that does not match your true personal facts or preferences.
I got an error saying I got the “Validation Questions” wrong. What do I need to do now?
Occasional validation questions are added into our courses to ensure that the same person who registered is actually the person taking the course. The questions asked throughout the course may include hair color, eye color, favorite color, vehicle model, number of siblings, etc. You will need to use the same answers that you selected when you initially registered for the course. If you forget your answers or answer the questions incorrectly, please call our Customer Service Department at (800)442-1149.
The discount code I was given does not work. What do I do?
All discount codes have expiration dates. If you received a discount code that includes a year, such as “TEXAS2004,” “SAFETY2006,” or “ALCOHOL06” it is likely that those discount codes may not be available for use in future years. If you receive an error that says “Discount code entered was invalid,” then it is very likely that you are trying to use a code that has expired. In that case, you will need to enter a discount code that is not expired yet. Please remember, that employers may keep discount codes for years after they expire and continue to distribute the expired codes even though they may not work. If you receive an expired discount code, please call customer service for additional assistance.
One person is taking the course, but another person is paying for it. Can we do this?
Yes. The information for the person actually taking the course to become certified needs to be entered into the registration fields on the course registration page. The credit card number, expiration date, and security ID# should be entered into the payment section.
The person who owns the credit card, should not enter their name anywhere on the page, except for at the bottom in the credit card billing section. The only name, address, date of birth, social security number, etc. that should be entered is the information belonging to the person who wishes to become certified. It is not necessary for the certificate mailing address and the credit card billing address to match.
I took a course through Learn2Serve, but I received a charge from 360training on my credit card.
Learn2Serve is owned and operated by 360training. If you pay with a credit card, the charge will be listed as 360training in Austin, Texas.
I don’t have a credit card. Can I pay with cash or a check?
We offer check payment options online, however we are unable to accept cash payments. If you would prefer to pay with cash, you do have alternative options. Check with a friend or family member to see if they will allow you to pay them cash in exchange for them allowing you to use their credit card for this payment. Additionally many grocery stores, convenience stores, etc. sell pre-paid credit cards. You have the option to purchase the card at the store and pay cash, and then use the pre-paid credit card for your online payment.
I don’t have a credit card. Can I pay with a debit card?
If your debit card features the logo of a credit card company such as Visa or MasterCard, then you may use the card for this online transaction. If your card does not have this logo, you will need to use an alternate method of payment.
If you would prefer to pay with cash, you do have alternative options. Check with a friend or family member to see if they will allow you to pay them cash in exchange for them allowing you to use their credit card for this payment. Additionally many grocery stores, convenience stores, etc. sell pre-paid credit cards. You have the option to purchase the card at the store and pay cash, and then use the pre-paid credit card for your online payment.
My employer required me to get certified. I don’t work there anymore. Can I get a refund?
We are sorry, but refunds are not available for the change of careers or employers. Your certification will remain active for the duration of the certification period, regardless of employment changes. If you return to this line of work within the specified time frame, you will not need to pay to become recertified again.
Your online TABC certification will take 3 hours and 20 minutes to complete. It must be completed in one 6-hour setting . You may take a break anytime you wish throughout the 6-hour period, however, TABC regulations require online courses to be completed within one 6-hour setting. There is a final exam that you must score 70% to pass. You will have 2 attempts to pass the final exam and if you don't, you'll have to take the course over again (free of charge), but we think you'll do just fine. Don't bother writing all of this down, we'll remind you about all the important fine print and details when you enroll and begin your course. Some questions frequently asked by our students include:
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alcohol seller server online certification permit classes for bartenders,wait staff and liqour store personnel-responsible beverage service training
States Served:
alcohol seller server online certification permit classes for bartenders,wait staff and liqour store personnel-responsible beverage service training
Texas TABC Online Alcohol Seller Server Certification - Learn2Serve, American beverage institute (ABI) certified server online training
We know what it takes to get you educated and certified with the Texas Alcoholic Beverage Commission. As an early pioneer of web-based alcohol certification training, our program is utilized by leading establishments across Texas and nationwide, helping thousands of employees and businesses get certified on their own schedule to protect their liability and interests. We've helped to shape the industry and its' regulations for the alternative delivery of alcohol safety training and continue to lead the way.
Your online TABC certification will take 3 hours and 20 minutes to complete. It must be completed in one 6-hour setting . You may take a break anytime you wish throughout the 6-hour period, however, TABC regulations require online courses to be completed within one 6-hour setting. There is a final exam that you must score 70% to pass. You will have 2 attempts to pass the final exam and if you don't, you'll have to take the course over again (free of charge), but we think you'll do just fine. Don't bother writing all of this down, we'll remind you about all the important fine print and details when you enroll and begin your course.
Texas Courses
Texas Special
(TX Food Handler FREE with purchase of TABC Certification)
All Other States
Alcohol Seller/Server (Choose Your State)
Alcohol Seller/Server - Off Premise (Choose Your State)
Identification Screening Basics Choose Your State)
Improving Your Tips, Tips on Getting Larger Tips! Choose Your State)
Recognizing Club Drugs Choose Your State)
Sample Courses
California Responsible Beverage Service Training Off-Premise $15.00
California Responsible Beverage Service Training On-Premise $15.00
Florida Responsible Beverage Alcohol Service Refresher
Course Off-Premise $15.00
Florida Responsible Beverage Alcohol Service Refresher
Course On-Premise $15.00
New York ABC Laws (price $100/ Introductory $75) $75.00
ALCOHOL SELLER/SERVER
CERTIFICATION
